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FNS Contacts

FNS Contacts

Use the search filters at the left to find specific program, tribal, state/territory or regional contacts.

Program Name
Food Assistance Program
Alabama EBT Card
State SNAP Information State Applications State EBT Information
Additional Information
Replacement of Stolen Benefits

Contact your state agency to report stolen SNAP benefits.

Households have 30 calendar days after the state has started their plan (May 30, 2023) to submit a retroactive claim. Submit regular claims within 30 calendar days of discovering theft. Report theft by phone or in-person at local offices. Submit claims by mail, fax, online, or in-person at local offices. The state has 10 calendar days to validate the claim.

Benefit Availability: Benefits for approved claims are issued using the same procedures currently used for issuing replacement benefits due to loss or misfortune. You must either re-PIN or replace your card. We encourage you to replace your card.

FNS Regional Office Contact Information
Southeast Regional Office (SERO)
61 Forsyth St., SW
Room 8T36
Atlanta, GA 30303-3427
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Agency staff should use this form to request changes to the information displayed.
Program Name
Food Stamp Program
Alaska Quest Card
State SNAP Information State Applications State EBT Information
Additional Information
Replacement of Stolen Benefits

Contact your state agency to report stolen SNAP benefits.

Households have 90 calendar days after the state has started their plan (Sept. 13, 2023) to submit a retroactive claim. Submit regular claims within 90 calendar days of discovering theft. Submit claims by mail, fax, email, or in-person at local offices. The state has 10 business days to validate the claim.

Benefit Availability: Benefits for approved claims are issued within 10 business days after claim approval. You must replace your card.

FNS Regional Office Contact Information
Western Regional Office (WRO)
90 Seventh St.
Suite 10-100
San Francisco, CA 94103
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Agency staff should use this form to request changes to the information displayed.
Program Name
Nutrition Assistance
Arizona Quest Card
State SNAP Information State Applications State EBT Information
Additional Information
Replacement of Stolen Benefits

Contact your state agency to report stolen SNAP benefits.

Households have 90 calendar days after the state has started their plan (June 19, 2023) to submit a retroactive claim. Submit regular claims within 45 calendar days of date of theft. Submit claims by mail, fax, phone, or in-person at local offices. The state has 20 business days to validate a retroactive claim, and 10 business days for a regular claim.

Benefit Availability: Benefits for approved claims are issued by 5:00 AM on the day after the claim is approved and authorized. You must replace your card.

Program Name
Supplemental Nutrition Assistance Program (SNAP)
Arkansas EBT Card
State SNAP Information State Applications State EBT Information
Additional Information
Replacement of Stolen Benefits

Contact your state agency to report stolen SNAP benefits.

Households have 60 calendar days after the state has started their plan (June 1, 2024) to submit a retroactive claim. Submit regular claims within 30 calendar days of discovering theft. Submit claims by mail, email, phone, in-person at local offices, or other valid transmission method. The state has 30 calendar days to validate the claim.

Benefit Availability: Benefits for approved claims are available for use by midnight on the day of claim approval. You must replace your card.

FNS Regional Office Contact Information
Southwest Regional Office (SWRO)
1100 Commerce St.
Room 522
Dallas, TX 75242
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Agency staff should use this form to request changes to the information displayed.
Program Name
CalFresh
Golden State Advantage EBT Card
State SNAP Information State Applications State EBT Information
Additional Information
Replacement of Stolen Benefits

Contact your state agency to report stolen SNAP benefits.

Households have 90 calendar days after the state has started their plan (Dec. 1, 2023) to submit a retroactive claim. Submit regular claims within 90 days of date of theft. Submit claims by mail or in-person at local offices. The state has 10 business days to validate the claim.

Benefit Availability: Benefits for approved claims are issued within 10 business days after claim approval. You must replace your card.

Program Name
Supplemental Nutrition Assistance Program (SNAP)
Colorado Quest Card
State SNAP Information State Applications State EBT Information
Additional Information
Replacement of Stolen Benefits

Contact your state agency to report stolen SNAP benefits.

Households have 60 calendar days after the state has started their plan (July 3, 2023) to submit a retroactive claim. Submit regular claims within 30 days of discovering theft. Report theft by phone or in-person at local offices. Submit claims by mail, email, phone or in-person at local offices. The state has 20 business days (10 days for county and 10 days for state) to validate the claim.

Benefit Availability: Benefits for approved claims are issued within 10 business days after claim approval. You must replace your card.

FNS Regional Office Contact Information
Mountain Plains Regional Office (MPRO)
1244 Speer Blvd
Suite 903
Denver, CO 80204-3581
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Agency staff should use this form to request changes to the information displayed.
Program Name
Supplemental Nutrition Assistance Program (SNAP)
Connecticut EBT Card
State SNAP Information State Applications State EBT Information
Additional Information
Replacement of Stolen Benefits

Contact your state agency to report stolen SNAP benefits.

Households have 30 calendar days after the state has started their plan (June 2, 2023) to submit a retroactive claim. Report theft within 30 days of discovering and submit claim form within an additional 10 calendar days. Submit reports and claims by mail, phone, or in-person at local offices. The state has 30 business days to validate the claim.

Benefit Availability: Benefits for approved claims are issued within 30 business days after the date of claim submission. You must re-PIN your card, but we strongly advise you to replace the card.

FNS Regional Office Contact Information
Northeast Regional Office (NERO)
10 Causeway St.
Room 501
Boston, MA 02222-1069
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Agency staff should use this form to request changes to the information displayed.
Program Name
Food Supplement Program
Delaware Food First
State SNAP Information State Applications State EBT Information
Additional Information
Replacement of Stolen Benefits

Contact your state agency to report stolen SNAP benefits.

Households have 180 calendar days after the state has started their plan (Dec. 1, 2023) to submit a retroactive claim. Report theft within 60 calendar days of discovering and submit a regular claim form within an additional 10 days (if submitting electronically) or 14 days if submitting by mail. Report theft by phone or in-person at local offices. Submit claims by mail, fax, phone, email, or in-person at local offices. The state has 10 business days to validate the claim.

Benefit Availability: Benefits for approved claims are issued within 10 business days after the date of claim submission. You must replace your card.

FNS Regional Office Contact Information
Mid-Atlantic Regional Office (MARO)
300 Corporate Boulevard
Robbinsville, NJ 08691-1518
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Agency staff should use this form to request changes to the information displayed.
Program Name
Supplemental Nutrition Assistance Program (SNAP)
District of Columbia EBT Card
State SNAP Information State Applications State EBT Information
Additional Information
Replacement of Stolen Benefits

Contact your state agency to report stolen SNAP benefits.

Households have 60 calendar days after the state has started their plan (Sept. 25, 2023) to submit a retroactive claim. Submit regular claims within 30 days of discovering theft. Submit claims by phone, email, online, or in-person at local offices. The state has 10 business days to validate retroactive claims, and 45 business days for regular claims.

Benefit Availability: Benefits for approved claims are issued within 45 business days after you submit your claim. You must replace your card.

FNS Regional Office Contact Information
Mid-Atlantic Regional Office (MARO)
300 Corporate Boulevard
Robbinsville, NJ 08691-1518
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Agency staff should use this form to request changes to the information displayed.
Program Name
Food Assistance Program
ACCESS card
State SNAP Information State Applications State EBT Information
Additional Information
Replacement of Stolen Benefits

Contact your state agency to report stolen SNAP benefits.

Households have 30 calendar days after the state has started their plan (Aug. 24, 2023) to submit a retroactive claim. If the claim form is accessed on the 30th calendar day, you will have 10 more calendar days to return the form to the state. Submit regular claims within 90 days of discovering the theft. If the claim form is accessed on the 90th calendar day you will have an additional 10 calendar days to return the form to the state. Submit claims by mail, fax or email. The state has 10 business days to validate the claim.

Benefit Availability: Benefits for approved claims are issued within 10 business days after the date of claim submission. You must replace your card.

FNS Regional Office Contact Information
Southeast Regional Office (SERO)
61 Forsyth St., SW
Room 8T36
Atlanta, GA 30303-3427
Map Google Maps
Agency staff should use this form to request changes to the information displayed.
Program Name
Georgia Food Stamp Program
Georgia EBT Card
State SNAP Information State Applications State EBT Information
Additional Information
Replacement of Stolen Benefits

Contact your state agency to report stolen SNAP benefits.
Households have 30 calendar days after the state has started their plan (Oct. 18, 2023) to submit a retroactive claim. Submit regular claims within 30 calendar days of discovering theft. Report theft by email, mail, or in-person at local offices. Submit claims by mail, email, or in-person at local offices. The state has 10 calendar days to validate the claim.

Benefit Availability: Benefits for approved claims are issued immediately upon claim approval. You must replace your card.

FNS Regional Office Contact Information
Southeast Regional Office (SERO)
61 Forsyth St., SW
Room 8T36
Atlanta, GA 30303-3427
Map Google Maps
Agency staff should use this form to request changes to the information displayed.
Program Name
Supplemental Nutrition Assistance Program (SNAP)
Guam EBT Card
State SNAP Information State Applications State EBT Information
Additional Information
Replacement of Stolen Benefits

Contact your state agency to report stolen SNAP benefits.
Households have 30 days after the state has started their plan (July 17, 2023) to submit a retroactive claim. Submit regular claims within 30 calendar days of discovering theft. Submit claims by mail or in-person at local offices. The state has 30 calendar days to validate the claim.

Benefit Availability: Benefits for approved claims are issued within 30 calendar days after date of claim submission. You must replace your card.

FNS Regional Office Contact Information
Western Regional Office (WRO)
90 Seventh St.
Suite 10-100
San Francisco, CA 94103
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Agency staff should use this form to request changes to the information displayed.
Program Name
Supplemental Nutrition Assistance Program (SNAP)
Chase U CARD
State SNAP Information State Applications State EBT Information
Additional Information
Replacement of Stolen Benefits

Contact your state agency to report stolen SNAP benefits.

Households have 60 calendar days after the state has started their plan (July 3, 2023) to submit a retroactive claim. Report theft within 30 calendar days of discovering and submit claim form within 10 more calendar days. Report theft by phone, mail, or in-person at local offices. Submit claims by mail, email, or in-person at local offices. The state has 10 business days to validate the claim.

Benefit Availability: Benefits for approved claims are issued within 10 business days after the date of claim submission. You must replace your card.

FNS Regional Office Contact Information
Western Regional Office (WRO)
90 Seventh St.
Suite 10-100
San Francisco, CA 94103
Map Google Maps
Agency staff should use this form to request changes to the information displayed.
Program Name
Food Stamps
Idaho Quest Card
State SNAP Information State Applications State EBT Information
Additional Information
Replacement of Stolen Benefits

Contact your state agency to report stolen SNAP benefits.

Households have 30 calendar days after the state has started their plan (Aug. 24, 2023) to submit a retroactive claim. If the claim form is accessed on the 30th calendar day, you have 10 more calendar days to return the form to the state. Submit regular claims within 10 calendar days of discovering theft. Submit claims by phone, in-person, mail, email, fax; or household may choose to have an interview (in-person or by phone) with a Self-Reliance Specialist. The state has 10 calendar days to validate the claim.

Benefit Availability: Benefits for approved claims are issued within 10 calendar days after date of claim submission. You must replace your card.

Program Name
Supplemental Nutrition Assistance Program (SNAP)
Illinois Link Card
State SNAP Information State Applications State EBT Information
Additional Information
Replacement of Stolen Benefits

Contact your state agency to report stolen SNAP benefits.

Households have 12 months after the state has started their plan (July 3, 2023) to submit a retroactive claim. Submit regular claims within 30 calendar days of discovering theft. Submit claims by mail, online, phone, or in-person at local offices. The state has 10 calendar days to validate the claim.

Benefit Availability: Benefits for approved claims are issued within 10 calendar days after the claim approval date. You must replace your card.

Program Name
Supplemental Nutrition Assistance Program (SNAP)
Hoosier Works Card
State SNAP Information State Applications State EBT Information
Additional Information
Replacement of Stolen Benefits

Contact your state agency to report stolen SNAP benefits.

Households have 30 calendar days after the state has started their plan (Sept. 27, 2023) to submit a retroactive claim. Report theft within 10 calendar days of discovering and submit a claim form within 10 more calendar days. Report theft by mail, phone, fax, email, or in-person at local offices. Submit claims by mail, fax, email, or in-person at local offices. The state has 10 business days after report of loss, or 2 business days after claim submission (whichever is later) to validate the claim.

Benefit Availability: Benefits for approved claims are issued within 10 business days of report of loss or 10 business days after claim submission (whichever is later). You must replace your card.

FNS Regional Office Contact Information
Midwest Regional Office (MWRO)
77 West Jackson Blvd
20th Floor
Chicago, IL 60604-3507
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Agency staff should use this form to request changes to the information displayed.
Program Name
Food Assistance
Iowa EBT Card
State SNAP Information State Applications State EBT Information
Additional Information
Replacement of Stolen Benefits

Contact your state agency to report stolen SNAP benefits.

Households that previously notified the state will receive a letter, and have 30 days to file a retroactive claim. Other households will have 30 days after the state publishes information about the replacement of stolen benefits process to file a retroactive claim. Report theft within 10 calendar days of discovering and submit a claim form within 10 more calendar days. Report theft by phone, email, mail, fax, or in-person at local offices. Submit claims by mail, fax, email, or in-person at local offices. The state has 10 calendar days after date of theft report, or date of claim submission (whichever is later) to validate the claim.

Benefit Availability: Benefits for approved claims are issued within 10 calendar days after date of report of loss or date of claim submission (whichever is later). You must replace your card.

FNS Regional Office Contact Information
Midwest Regional Office (MWRO)
77 West Jackson Blvd
20th Floor
Chicago, IL 60604-3507
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Agency staff should use this form to request changes to the information displayed.
Program Name
Food Assistance Program
Kansas Benefits Card
State SNAP Information State Applications State EBT Information
Additional Information
Replacement of Stolen Benefits

Contact your state agency to report stolen SNAP benefits.

Households have 45 calendar days after the state has started their plan (July 14, 2023) to submit a retroactive claim. Submit regular claims within 45 calendar days of date of theft. Submit claims by phone, mail, email, or in-person at local offices. The state has 10 business days after report of loss, or 2 business days after claim submission (whichever is later) to validate the claim.

Benefit Availability: Benefits for approved claims are issued within 10 business days after report of loss or 2 business days after claim submission (whichever is later). You must replace your card.

FNS Regional Office Contact Information
Mountain Plains Regional Office (MPRO)
1244 Speer Blvd
Suite 903
Denver, CO 80204-3581
Map Google Maps
Agency staff should use this form to request changes to the information displayed.
Program Name
Supplemental Nutrition Assistance Program (SNAP)
Kentucky EBT Card
State SNAP Information State Applications State EBT Information
Additional Information
Replacement of Stolen Benefits

Contact your state agency to report stolen SNAP benefits.

Households have 40 calendar days after the state has started their plan (Aug. 10, 2023) to submit a retroactive claim. Report theft within 30 calendar days of discovering and submit claim form within 10 more calendar days. Report theft by phone, mail, or in-person at local offices. Submit claims by phone, mail, fax, online, or in-person at local offices. The state has 10 business days to validate the claim.

Benefit Availability: Benefits for approved claims are issued within 5 business days after claim approval. You must replace your card.

FNS Regional Office Contact Information
Southeast Regional Office (SERO)
61 Forsyth St., SW
Room 8T36
Atlanta, GA 30303-3427
Map Google Maps
Agency staff should use this form to request changes to the information displayed.
Program Name
Supplemental Nutrition Assistance Program (SNAP)
Louisiana Purchase Card
State SNAP Information State Applications State EBT Information
Additional Information
Replacement of Stolen Benefits

Contact your state agency to report stolen SNAP benefits.

Households have 45 calendar days after the state has started their plan (July 14, 2023) to make an initial report of theft for a retroactive claim. The state will then mail the claim form and you have 30 calendar days to return the form. For regular claims, report theft within 45 calendar days of date of theft. The state will mail a claim form within 10 calendar days and you have 30 calendar days to return the form. Report theft by phone, mail, email, or in-person at local offices. Submit claims by mail, fax, email, or in-person at local offices. The state has 30 calendar days to validate the claim.

Benefit Availability: Benefits for approved claims are issued within 5 calendar days after the date a Notice of Decision is mailed to the household. You must your card.

FNS Regional Office Contact Information
Southwest Regional Office (SWRO)
1100 Commerce St.
Room 522
Dallas, TX 75242
Map Google Maps
Agency staff should use this form to request changes to the information displayed.
Page updated: June 14, 2023